TERMS AND CONDITIONS OF SALE AND SERVICE
These General Terms and Conditions of Sale and Service ("Terms") govern the purchase of DORA branded products through the website doraskincare.com (the "Website") and regulate the relationship between:
Seller: UNLABELED BEAUTY S.R.L. – Benefit Corporation, registered office at Via Giulio Aristide Sartorio 40, 00147 Rome (RM), Italy; VAT No./Tax Code 16938541006; REA RM – 1685527; Certified Email (PEC): unlabeledbeauty@pec.it; website: doraskincare.com (the "Seller").
Customer: the individual or entity purchasing Products through the Website ("Customer").
These Terms are drafted in accordance with applicable laws and regulations, including Legislative Decree No. 70/2003, the Italian Consumer Code, Directive 2011/83/EU, and legislation governing conformity of goods.
- Subject Matter and Scope
1.1 These Terms apply to every order for cosmetic products ("Products") placed through the Website.
1.2 By submitting an order, the Customer fully accepts these Terms.
1.3 The Seller reserves the right to amend these Terms at any time. The version published on the Website at the time the order is placed shall apply. - Product Information
2.1 Product images and descriptions are provided for informational purposes only. Minor differences may occur (e.g., packaging variations) due to production or supply updates.
2.2 Before using any Product, the Customer must carefully read the ingredients list (INCI), warnings, and instructions for use provided on the label and packaging.
2.3 Cosmetic Products are not medicinal products and are not intended to replace medical advice, diagnosis, or treatment. In the event of an adverse reaction, discontinue use and consult a qualified healthcare professional. - Prices, Taxes, and Availability
3.1 All prices are displayed in Euros and include VAT where applicable. Any additional charges (e.g., shipping costs) will be clearly indicated before the Customer confirms the order.
3.2 Product availability is subject to change. The Seller reserves the right to cancel an order and issue a refund if a Product becomes unavailable. - Account and Accuracy of Information
4.1 Customers may purchase through a registered account or as guests, where available.
4.2 The Customer warrants that all information provided, including shipping address, email address, and contact details, is accurate and complete. The Seller shall not be liable for any issues resulting from incorrect or incomplete information supplied by the Customer. - Formation of the Contract
5.1 The display of Products on the Website constitutes an invitation to treat. The sales contract is concluded when the Seller sends an order confirmation email or otherwise accepts the order.
5.2 The Seller reserves the right to refuse or cancel orders in cases of suspected fraud, technical anomalies, manifest errors, product unavailability, or violations of these Terms. - Payments
6.1 Available payment methods and any applicable conditions are displayed during the checkout process.
6.2 Payments are processed by third-party payment providers. The Seller does not store complete payment card details. - Shipping and Delivery
7.1 Shipping times, costs, and delivery areas are specified during checkout and in the Shipping & Returns Policy, which forms an integral part of these Terms.
7.2 Risk of loss or damage to the Products passes to the Customer upon delivery, without prejudice to any mandatory consumer protection rights. - Right of Withdrawal (Consumers Only)
8.1 Consumer Customers (natural persons purchasing for purposes outside their trade, business, craft, or profession) have the right to withdraw from the contract within 14 days from delivery of the Products, or from the delivery of the last item in the case of multiple deliveries, without providing any reason.
8.2 Hygiene and Health Exception: the right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery (e.g., cosmetics with opened primary packaging or removed safety seals).
8.3 Procedures, addresses, and instructions for exercising the right of withdrawal and returning Products are detailed in the Shipping & Returns Policy. - Returns and Refunds
9.1 Conditions, integrity requirements, timelines, and procedures for returns and refunds are governed by the Shipping & Returns Policy.
9.2 Where permitted by law, the Seller may withhold reimbursement until the returned Products have been received or until the Customer provides evidence of having sent back the Products, whichever occurs first. - Legal Guarantee of Conformity (Consumers)
10.1 Consumers benefit from the legal guarantee of conformity provided under applicable law.
10.2 In the event of a lack of conformity, consumers are entitled to the remedies provided by law, including repair or replacement where applicable, price reduction, or contract termination in the cases provided for by law.
10.3 Customers are encouraged to retain proof of purchase and report any issue by providing a description, photographs, and any relevant batch or packaging information. - Limitation of Liability
11.1 Except in cases of willful misconduct, gross negligence, or where otherwise prohibited by mandatory law, the Seller shall not be liable for indirect or consequential damages, including loss of profits.
11.2 The Seller shall not be liable for delays or failures resulting from force majeure events or circumstances beyond its reasonable control. - Website Use and Intellectual Property
12.1 All content, trademarks, logos, and materials available on the Website are protected by intellectual property laws. Unauthorized reproduction, use, or distribution is prohibited.
12.2 Customers may not use the Website for unlawful purposes or attempt to compromise its security or functionality. - Privacy and Cookies
13.1 The processing of personal data and the use of cookies and similar technologies are governed by the Privacy Policy and Cookie Policy published on the Website, which are managed through an external service provider. - Governing Law, Jurisdiction, and ODR/ADR
14.1 These Terms shall be governed by and construed in accordance with the laws of Italy.
14.2 For consumers, the competent court shall be the Court of Rome, Italy.
14.3 Consumers residing within the European Union may make use of the European Commission's Online Dispute Resolution (ODR) platform and/or alternative dispute resolution (ADR) mechanisms available under applicable law. - Final Provisions
15.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.2 These Terms, together with the Shipping & Returns Policy and the information provided during checkout, constitute the entire agreement between the Seller and the Customer regarding purchases made through the Website.
